About Our Office

Welcome to our office. It is our pleasure to have you as our patient. As friendly as we dentists like to think we are, studies prove that coming to visit us doesn’t top many peoples’ list of “favorite things to do.” The good news is that local anesthetics and current technology can take care of the physical discomforts of dental treatment, while we in the office can provide you with a number of suggestions to ease any mental anxiety you may have. Here are some tips that can help you relax naturally before and during your visit.

 Set aside a stress-free time for your appointment. Don’t try to squeeze it in – between other meetings you’re rushing to get to.
 Avoid taking any stimulants. Coffee or cola for instance – before your appointment. The last thing you need is for the caffeine to kick in just as you’re sitting into the dental chair.
 Discuss your concerns with us before we start working on your mouth. You can suggest a signal, such as raising your hand, if you feel any discomfort or if you’d like to have a break.
 Bring a Discman or an Ipod and listen to your favorite CD or music to help distract you from the noise of the dental office.
 Use deep breathing exercises and visualization techniques to picture yourself relaxed. Try progressive muscle relaxation or other relaxation methods taught in yoga.

Don’t be afraid to discuss your fears and anxieties with us. It is estimated that 30
to 40 million Canadians are so fearful of going to the dentist that they simply avoid going - sometimes compounding any dental problems they do have until it becomes an emergency situation. Our dental team is here to help you have a positive dental experience and we welcome talking to you about your individual situation in order to make your visit as comfortable as possible.

We will be requesting payment at the time of services. This payment can be cash, debit, cheque, or major credit card. Regarding patients that have insurance coverage, we will submit your dental claims for you. Payment from your dental insurance carrier will go directly to you

Did you know?

 Some dental benefits are changing rapidly with many reductions in your coverage.
 Dental benefit companies do not inform dental offices of change to your policy
 Benefit coverage is a contract between yourself, the insurance company and your employer, not the dentist.
 We suggest that you get updated information from your insurance company before making your dental appointments ( and we would be pleased to help you further understand your benefit coverage)
 Ultimately, you are responsible for paying the dentist for treatments and your benefits plan will reimburse you.
 Some dental benefits usually do not cover 100% of your dentistry.
 Coverage, in some cases is being reduced drastically, due to companies cutting their costs. This means that many necessary treatments may no longer be covered by your plan.
 We encouraged our patients to know this plan, in order to eliminate
disappointments with payments and reimbursements

Facts about the changes in Dental Benefits

 Some companies offer 100% coverage based on 1994 (or earlier) fees. We have to charge current fees, which may be higher than the average dental benefit plan.
 Our fees are based on our clinical expertise, quality of care and materials.
 We would be please to complete a pre-authorization (or Pre-Determination) to send to your insurance company for confirmation of your coverage. This will enable you to plan your finances before starting with treatment and we would be happy to discuss fees and payment options with you.
We diagnose the condition of your mouth, your dental needs and offers a
treatment plan that will best suit your needs.

If you have any questions, our team members are all qualified to assist you. Please bring in your benefit book so that we can assist you efficiently.

Our office requires 48 hours notice of appointment cancellation otherwise a $50.00 charge will be applied to your account and no further appointment will be scheduled until this amount is paid. Your appointment is reserved for you only; therefore it is our strict policy for you to keep it.
As your dental professionals, we pride ourselves in providing the highest quality dental care for you and your family in a relaxing and comfortable environment.

Our extensive dental training and experience allows us to understand and treat your specific needs. From preventing dental disease to patient education and treatment, our goal is to meet and exceed all of your expectations and put a bright, healthy smile on your face!

Dentally yours,

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